At My Fab 5, we are committed to providing our readers with high-quality content that informs, entertains, and inspires. We take great pride in our editorial standards and strive to maintain the highest level of accuracy and fairness in our articles. However, we understand that mistakes can happen, and we value feedback from our readers to help us improve our content and correct any errors promptly. This Editorial Complaints Policy outlines our commitment to addressing and resolving complaints related to our editorial content.
How to File a Complaint
If you believe that any of our editorial content contains inaccuracies, omissions, or violates our editorial standards or guidelines, we encourage you to file a complaint. To do so, please follow these steps:
Contact Us: Send an email to [email protected] with the subject line “Editorial Complaint” and provide a detailed description of your complaint. Please include the following information:
- The URL or title of the article in question.
- A clear and concise explanation of the issue or error you have identified.
Any supporting evidence, such as screenshots or links to relevant sources.
Review Process
Our editorial team will review your complaint promptly upon receiving it. We will thoroughly investigate the issue and compare it against our editorial guidelines to determine its validity.
Resolution
Once we have completed our review, we will take appropriate action. This may include making corrections to the article, issuing an apology, or providing a detailed explanation of our editorial decisions.
Communication
We will keep you informed of the progress of your complaint and notify you of the resolution via email. If additional time is required for a thorough investigation, we will provide you with an estimated timeline for resolution.
Editorial Corrections
If we determine that a correction is necessary, we will take the following steps:
Correction Notice
We will append a correction notice at the bottom of the article, clearly stating the nature of the error and the date of correction.
Correction Process
We will correct any inaccuracies, omissions, or other errors in the article promptly and transparently. If appropriate, we will also update related articles or content to ensure consistency.
Editorial Review
We will conduct an internal review to understand the root cause of the error and take measures to prevent similar issues in the future.
Appealing a Decision
If you are dissatisfied with our response to your complaint or believe that we have not adequately addressed your concerns, you have the option to appeal the decision. Please reply to the email thread with your initial complaint and clearly state that you would like to appeal. Your appeal will be reviewed by a senior member of our editorial team, and we will provide you with a final resolution.
Confidentiality
All complaints and appeals received will be treated with the utmost confidentiality. We will not disclose your personal information or the nature of your complaint to any third party without your explicit consent.
We value the trust of our readers and are committed to upholding the highest editorial standards. Your feedback is essential in helping us maintain the quality and integrity of our content. Thank you for being a part of the My Fab 5 community, and we look forward to addressing any concerns you may have promptly and professionally.
Last Updated: 16 September 2023
